Customer Service Training
“Successful Companies give training to their people to anticipate Customer Needs and provide service to solve the problems before the customers know they exist”
High-quality customer service and effective complaint handling hold an immense importance for every business. Effective customer interaction can lead to positive impacts on the organisation and the brand as well. Keeping this as objective, Mentora serves the finest customer service training to make the business and individuals excel in the process.
Developing healthy and loyal customer relationships is very important for a business to flourish. The individuals involved in the process have a very crucial role in it. Our ctraining is designed in a manner that provides the candidates with the appropriate skills to amaze the customers. Mentora aims to instill every skill required by them to develop strong customer relationships.
Mentora has the best customer service training programs which extract the most out of the participants and help them developed their potential. Our training programs are crafted to fit the organisational demands as well as individual needs. Get the finest service excellence training and develop customer relationships with a happy, healthy and loyal customer base.
Learning Outcomes of Customer Service Training
- Having a Service Oriented Mindset, Customer Centricity
- Identify internal and external customers
- Delivering A Positive Customer Experience
- Learn to communicate effectively with Customers
- Learn to create memorable customer service
- Advanced Listening and Responding
- Using Empathy To Manage Customer Complaints
- Building Customer Relationships and Loyalty
- Handling Difficult, Rude Or Indifferent Customers
- Make The Customer’s View Work For You
This Customer Service Training is Ideal for :
Mentora’s dynamic and interactive two-day customer service training course focussed on customer centricity is essential for all staff who have face-to-face contact with customers or communicate with them on the telephone – because everyone in your company has the chance to make a positive first impression and contribute to memorable moments for your customers. That’s the beginning of a great customer service training.
This customer service training course focused on customer centricity is designed to give the delegates the key skills required when dealing face-to-face with customers and how to communicate effectively on the telephone, to present the ‘correct image’ of the company as well as the best ways to provide exceptional service, by understanding the needs and expectations of the customer by truly aligning your focus on customer centricity .
The methodology adopted with a core focus on customer centricity is very interactive to keep the whole group interested and involved. Various role-plays will be carried out throughout the day in order to get the message of excellent Customer Service across. The key to this customer service training programme’s success is changing the mindset of the CRM team to ensure ‘Excellent Service’ rather than ‘Average Service’ with a focus on Customer Centricity.
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More about Customer Service Training
Mentora India is amongst leading corporate training companies which provides Customer Service Training in Mumbai, Pune, Delhi, Hyderabad, Ahmedabad, Kolkata, Surat, Vadodara, Bangalore and Chennai.
We provide both off the shelf and customised trainings.
Benefits of having Customer Service Training programs
We believe that every business should invest in such trainings. The course is designed to ensure that the participants understand the importance of exceptional customer skills and what is expected of them. It can prove to be a substantial investment and build a great business reputation.
We offer the finest training programs which serve diverse benefits to the participants and the organisation.
- It improves the knowledge and skill set of the participants and provides them with exceptional customer service skills
- Service excellence training boost their morale and confidence
- Leads to healthy and loyal customer relationships of the organisation
- Improve the level of customer satisfaction and leads to increased productivity and revenue
- Customer service training has a major role in building the brand and improving the reputation of the business
- Provides the candidate with the potential to furnish positive experience for the customers
- For organisations, it improves employee retention and helps them to maintain supreme customer service standards
- Fewer customer complaints and conflicts and the organisation maintains a happy and loyal customer base
Customer service involves a lot more than interacting with the customers and handling their enquiries. We are counted among the best customer service training companies, therefore, we offer a well-developed approach to every aspect of customer service. Mentora has a name in the industry due to the training we offer and the results we achieve through them.
Get customer service excellence training that is second to none and has the finest results you would have from somewhere else. Enhance your customer relations and develop a team that has the highest caliber and skills to fulfill the purpose. We believe in organisational as well as individual success and excellence and work to achieve the same.
